Network Operations Center (NOC)
24-Hour Monitoring
The CTS NOC team monitors systems 24 hours a day, 365 days a year offering:
Uptime analysis and reporting
Alarm notification
System "triage" / remote repair
Monthly/quarterly/annual reporting
Environmental monitoring
Network monitoring
Maintenance
Above and beyond the CTS Monitoring service, we offer maintenance packages:
Preventive inspections
System activity reports and diagnostics
Firmware upgrades
Equipment Inventory update
Spares warehousing and RMA processing
UPS/power plant periodic maintenance
OEM support warranty packages
Emergency Dispatch
The CTS NOC is also responsible for national truck rolls to keep our customers up and running with minimal down time.
Service fleet of over 150 vehicles
Trained and certified corporate technicians dispatched from our regional and satellite offices
Dispatch response times offered to meet the most rigid of uptime requirements